Culture,Vision & Mission

OUR CULTURE
The health and human service industry is in constant change. The only way to stay ahead is to stay flexible. We listen to our customers, our employees, and the communities we serve. Given the opportunity, we believe people do the right thing. Our culture gives the freedom to do exactly that.

OUR VISION
Thriving Community, Empowered Lives.

OUR MISSION
To enhance the well-being of our communities, individuals and families through responsive, innovative and collaborative human services.


Our Values & Pillars

EMPOWERMENT
We create a positive work environment that fosters teamwork and opportunities for growth. We have the authority and responsibility to make decisions and take actions as close to the point of service as possible. We value, seek and incorporate customer choice, stakeholder and communities’ input in our decisions.

RESPECT
We treat everyone with courtesy, fairness and dignity.

INTEGRITY
We are committed to the highest standards of personal and professional behavior and are honest and ethical in all of our actions.

ACCOUNTABILITY
We honor our commitments and accept responsibility for our actions and outcomes.

INNOVATION
Through continuous learning, we strive to improve the organization and ourselves every day. We embrace change as a means for performance improvement.

CUSTOMER DRIVEN EXCELLENCE
Through ongoing feedback, we anticipate internal and external customer needs and have a reputation for responsive, high quality service.

Our Pillars of Excellence:

PEOPLE
Promote and sustain an engaged staff culture which embodies the core values of the agency.

SERVICE
Understand and satisfy customer needs and expectations.

QUALITY
Improve organizational performance and service quality.

FINANCE
Enhance financial viability to support agency vitality.

GROWTH
Grow to meet community needs and advance the agency mission.

COMMUNITY

Enhance community presence and engagement.

  • 2016 Annual Report

    Thriving Community, Empowered Lives... more